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Investing in professional development and continuing education is critical for professionals who want to enhance their skills. It’s also a necessity for better client service. This belief reminds me of a favorite and well-known quotation from poet William Butler Yeats: “Education is not the filling of a pail, but the lighting of a fire.” To me, this quotation captures that education isn’t static. It’s not something that stops when school ends. Education is a life-long effort and one that requires ongoing work. As professionals, we have a variety of professional development and educational opportunities available to us, especially in the form of professional certifications.¬†Whether working at an agency and serving clients externally or in-house and collaborating with internal stakeholders, professional certifications showcase your commitment to your profession and demonstrate that you continue to hone and refine your craft, which in turn benefits internal and external clients.

Facebook has turned into an online marvel that has increasingly shaped the way we spend our time online. What started as a way for people to connect with friends has turned into a one stop shop for virtually everything. From news to events to marketplaces to buy and sell items, Facebook has become the go-to site for consumers. As a business, what are some useful Facebook tools that can help you connect with your audience?

Interview opportunities can come in varying forms and subject matter experts, especially those at professional service firms, should be familiar with the most common types of media interviews. As with any situation, how you communicate with someone may change depending on the channel that you’re using (i.e., email versus phone or in-person versus a letter). The same is true for interviews. The tips covered in last month’s blog post provide a solid foundation to prepare for a media interview, but in this post we’ll take a deeper dive and review the two most common interview scenarios: phone interview and on-camera interview.