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Professional Services

Investing in professional development and continuing education is critical for professionals who want to enhance their skills. It’s also a necessity for better client service. This belief reminds me of a favorite and well-known quotation from poet William Butler Yeats: “Education is not the filling of a pail, but the lighting of a fire.” To me, this quotation captures that education isn’t static. It’s not something that stops when school ends. Education is a life-long effort and one that requires ongoing work. As professionals, we have a variety of professional development and educational opportunities available to us, especially in the form of professional certifications.¬†Whether working at an agency and serving clients externally or in-house and collaborating with internal stakeholders, professional certifications showcase your commitment to your profession and demonstrate that you continue to hone and refine your craft, which in turn benefits internal and external clients.

Interview opportunities can come in varying forms and subject matter experts, especially those at professional service firms, should be familiar with the most common types of media interviews. As with any situation, how you communicate with someone may change depending on the channel that you’re using (i.e., email versus phone or in-person versus a letter). The same is true for interviews. The tips covered in last month’s blog post provide a solid foundation to prepare for a media interview, but in this post we’ll take a deeper dive and review the two most common interview scenarios: phone interview and on-camera interview.

media trainingThe adage that it takes a lifetime to build a reputation but only seconds to destroy one or that you only make a first impression once can be applied to a wide array of scenarios, including your interactions with the media. It’s always surprising, then, why so many people think that can just “wing it” when it comes to media interviews. This approach is common across many industries, but especially true when it comes to professional service firms. Whether accountants, investment advisors, lawyers, financial planners, architects, or engineers, subject matter experts in complex fields too often miss the mark when provided with media opportunities. The reasons as to why so many professionals take this view could be the subject of an entire blog post. Rather than focus on the problem, I want a take a closer look at a reasonable solution that works: media training and interview prep.